Starrtopin Refund and Returns Policy

Effective Date: November 24, 2024

At Starrtopin, we strive to provide our customers with high-quality artwork and products. If for any reason you are not completely satisfied with your purchase, we offer a clear and fair refund and return policy to ensure that your shopping experience is smooth and hassle-free.

Please read the following policy carefully to understand your rights and responsibilities when returning or requesting a refund for items purchased from our website.

1. Return Policy

We want you to be completely happy with your purchase. If you are not satisfied with your order, we accept returns under the following conditions:

1.1 Eligibility for Returns

  • Items may be returned within 30 days from the date of receipt.
  • All returns must be made in the original condition and packaging. The artwork should be unused, undamaged, and free from alterations or customizations.
  • Proof of purchase (receipt or order confirmation) must be included with the return.

1.2 Non-Returnable Items The following items are not eligible for return:

  • Custom artwork or personalized orders (unless damaged or defective).
  • Gift cards and digital downloads are non-returnable and non-refundable.

1.3 Return Process To initiate a return:

  • Contact us via email at info@starrtopin.com or call (303) 426-8070 with your order number and reason for the return.
  • We will provide you with the return instructions, including the return shipping address.
  • Return shipping costs are the responsibility of the customer unless the item is defective or damaged during transit.

2. Refund Policy

If your return is accepted, we will process your refund according to the following terms:

2.1 Refund Method

  • Refunds will be processed to the original payment method used for the purchase. For example, if you paid by credit card, the refund will be credited to your card.
  • Refunds will be issued once the returned item has been inspected and approved. The inspection process typically takes 3-5 business days from the receipt of the returned item.

2.2 Refund Amount

  • If the return is approved, you will receive a full refund for the purchase price of the item(s) returned. Please note that shipping fees are non-refundable unless the return is due to a defect or error on our part.

2.3 Processing Time

  • Refunds can take up to 7-10 business days to process depending on your payment provider.
  • If you haven’t received your refund after this time, please contact us at info@starrtopin.com to check on the status.

3. Damaged or Defective Items

If you receive a damaged or defective item, we want to make it right. Please follow these steps to initiate a return or exchange:

3.1 Reporting Damaged or Defective Items

  • Inspect your order immediately upon receipt. If you notice any damage or defects, contact us within 7 days of receiving the item.
  • Send an email to info@starrtopin.com with clear photos of the damage or defect, along with your order number.

3.2 Resolution

  • Once we review the photos and details, we will offer one of the following solutions:
    • A full refund for the damaged item(s).
    • A replacement item if available.
    • A partial refund if you wish to keep the item in its current condition.

We will cover all return shipping costs for damaged or defective items.

4. Exchanges

At Starrtopin, we currently do not offer direct exchanges. If you would like a different item, we recommend initiating a return for the original item and placing a new order for the item of your choice.

5. Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@starrtopin.com. Once an order is shipped, it cannot be canceled. If your order has not been processed or shipped, we will do our best to accommodate the cancellation request.

6. Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure they are returned safely.

7. Contact Information

If you have any questions about our refund and return policy or need assistance with a return or refund, please contact us at:

Thank you for shopping with Starrtopin! We are committed to providing you with high-quality artwork and ensuring a positive customer experience.

This Refund and Returns Policy is effective as of November 24, 2024